Faster guest flow and a smarter check‑in experience at Bardøla Fjelltun 

Bardøla Fjelltun, located in Geilo, Norway, is a well‑established mountain hotel offering a combination of hotel rooms, apartments, and cabins. With a long tradition in hospitality and a strong focus on guest experience, the hotel continuously looks for solutions that improve both efficiency and service quality. 

According to Rolf Ingar Rotegård, Hotel Manager at Bardøla Fjelltun, the property includes 128 hotel apartments and 28 cabins, serving a broad mix of leisure guests throughout the year. The hotel is situated close to Geilo town centre and is known as a family‑friendly destination with extensive facilities. 

Bardøla has a long history dating back to 1959 and has evolved from a traditional high‑mountain hotel into a modern hotel and apartment resort while maintaining its hospitality heritage. 

Bardøla Fjelltun at a glance

• Started with 3 self check-in machine to reduce peak-time queues 
• Placed self-service kiosks in key areas of the hotel, like the lobby, reception, and hotel restaurant area.
• Result: Quicker check-in! Happier staff, fewer queues, and better reviews 
• 80-90% of the guests use kiosks – even when reception staff is available

Introducing self‑service kiosks at the hotel

To streamline guest arrivals and departures, Bardøla introduced self‑service kiosks in key areas of the hotel. One kiosk was placed in the main hall, with two additional kiosks in the reception and restaurant area.

“It was not a big job for us. It took a short time to install the kiosks, and it actually worked well from day one.” – Rolf Ingar Rotegård, Hotel Manager 

The implementation required minimal disruption to daily operations and quickly became part of the hotel’s guest journey.

Faster check‑in and positive guest adaptation

The impact was immediate. According to the hotel manager, 80–90% of guests now complete check‑in and check‑out using the kiosks themselves, significantly reducing queues and wait times at reception.

“We see that it’s quicker check‑in and check‑out. Like 80–90% are fixing the kiosk by themselves.” 

At the same time, Bardøla has maintained a balance between technology and personal service. “The combination of people and the kiosk, it’s a good solution for us.”

Reliability and ongoing support from Convene Hospitality

Convene Hospitality delivers high reliability and support, which reflects the solutions that are tailor-made to each hotel according to their brand and unique guest experience.

For Bardøla operating year‑round in a busy mountain destination, fast support and dependable technology are essential. Convene Hospitality delivered high reliability and support – which the hotel manager highlights as a critical factors for the hotel’s operation.

“They are reliable with good cooperation with us. You can trust them because that’s what we have experienced… They have a good service. They are helping us quickly. That’s really important for us.”

A modern hotel operation with high guest volumes

Bardøla Fjelltun is known for combining traditional hospitality with modern facilities, including restaurants, swimming pool, fitness areas, family activities, and easy access to skiing and outdoor experiences in Geilo and the surrounding national park areas. 


The staff report how Convene Hospitality’s solution fits with the fast pace of the guest and technology of today; “If you like to have quicker check‑in and check‑out and to work with today’s technology, this is a smart way to do it“.

The best possible check-in experience for guests and staff

Faster check-in, better reviews, and a lobby that flows way better!

Housing 128 hotel apartments and 28 cabins, achieving faster arrivals isn’t a “nice-to-have”, it’s operational leverage. 

By shifting check-in to self-service, Bardøla achieved exactly what they set out to do: less queueing, smoother peak-time operations, and better reviews, because arrivals became quicker.