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BW Plus Oslo Airport Hotel expanded its self-service offerings for even more convenience
Since the launch of its first kiosk in 2021, BW Plus Oslo Airport has been delighted with the performance of the self-service solution from Convene Hospitality.
“We want to get our guests into their rooms as quickly and happily as possible. The self-service kiosks from Convene are perfect for this mission.”
– Henning Megrund, General Manager at BW Plus Oslo Airport
When Best Western Plus Oslo Airport first approached Convene in 2021 to learn about the capabilities of our self-service solutions, they were facing a dilemma.
With the hotel catering to travelers worldwide, they aimed to find a way to speed up and simplify the check-in process for their guests. They signed with Convene for a single self-service kiosk in their reception and have enjoyed a close relationship ever since.
Upgrade – expand – extend
Since the launch of its first kiosk in 2021, BW Plus Oslo Airport has been delighted with the performance of the self-service solution from Convene Hospitality. However, they always look for ways to improve efficiency and the customer experience.
In June 2023, they renovated their reception to become sleeker and more modern.
At the same time, they decided to expand their self-service offering by upgrading the existing self-service kiosk, adding a second one, and installing the Convene Payments extension.
During a regular upgrade and maintenance call about the existing kiosk, the General Manager discussed the kiosk’s success and popularity with guests and inquired about installing a second Convene kiosk.
“Guests like how quick it is to check in via the kiosk. It’s available 24/7, giving our guests more options when they arrive.”
– Henning Megrund, hotel manager at BW Plus Oslo Airport
A tailored payment experience for guests
In addition to getting two brand new kiosks, BW was looking for a better way to handle payment through the kiosks. This led to the decision to implement Convene Payments for a seamless payment process.
This expansion ensures a seamless and efficient payment experience for both the hotel and its guests. Convene Payments is based on Adyen, a market-leading omnichannel payment company offering hotels multiple payment methods on a single platform.
This allows Oslo Airport Hotel to easily receive payments for stays and upgrades.
Showing trust
The decision to upgrade and expand with Convene Hospitality’s hotel solutions reflects BW’s satisfaction with our check-in solutions. It serves as a nod to the enduring excellence that Convene Hospitality brings.
“Our products faithfully get the job done day after day, year after year, contributing to the success of our clients. BW Plus Oslo Airport embraced our proposal, and the transformation began,” Pål Berget, customer success at Convene Hospitality states.
The outdated kiosk was replaced with a state-of-the-art model, and an additional one was installed shortly after.
A proud development team in Oslo
This achievement is a cause for celebration and a testament to Team Hospitality’s hard work and dedication. From our hub in Oslo, we take pride in delivering solutions that meet and exceed our clients’ expectations. Here is to more milestones, continued excellence, and the unwavering success of our clients.
“Our hospitality solutions modernise hotel guest service infrastructure and highlight our commitment to providing operational efficiency solutions. We are proud to contribute to hotels delivering an exceptional guest experience worldwide,” Berget closes.