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Customer stories
Cutting queues with Convene’s payment solutions
Since early 2019, Maria Albert Medical Centre in Trollhättan has used Convene’s solutions for payment and patient administration. Many healthcare providers struggle with long queues at reception—Maria Albert eliminated them instantly with Convene’s payment solutions.
No more queues at reception
Receptionist and HR manager Lise-Lotte Lexberg describes hectic days at the historic medical centre north of Gothenburg. Long queues at reception were a daily challenge, and many patients didn’t need to be there.
“Now, we have significantly reduced the queue. These solutions work very well for us,” says Lexberg.
Maria Albert Medical Centre is named after the wife of an engineer. Originally built as a nursing home and maternity ward in 1912, it was converted into a clinic in 1992, becoming what it is today.
Managing multiple queues simultaneously
The collaboration with Convene started in early 2019, when Maria Albert had to choose between a cash-enabled terminal (T1) or a cashless terminal (T2). They opted for a T1 self-service terminal, allowing all patients to handle payments in the reception area. Since then, the clinic has implemented additional solutions to reduce patient waiting times.
Long queues at reception and extended waiting times had been a challenge for the clinic. In addition to reducing queues for payments and vaccinations, they introduced a queue management system for laboratory visits. The system handles multiple queues simultaneously, and patients can choose their queue via the terminal.
More time for patient care
The clinic later expanded the queue system to include laboratory visits, and they are highly satisfied with the latest functionality. Patients check in at the terminal, receive a queue ticket, and are informed when it’s their turn.
“The benefit is better workflow, and we no longer need to invoice manually later, as the system automatically sends invoices for unpaid visits,” says Lexberg, who now has better oversight and more time for medical tasks.
User-friendly for all patients
The clinic serves patients of all ages, and initially, they were unsure how different user groups would adapt to the payment terminal.
“We thought it might be challenging for our older patients, but it has gone very smoothly. We assist those who need help, and over time, they manage on their own,” says Lexberg with a smile.
A smoother daily workflow
Administrative tasks in healthcare are time-consuming and shift focus away from patient care.
“Convene’s solutions are seamless, user-friendly, and time-saving for both us and our patients,” says Lexberg.
Convene offers a solution that simplifies the entire patient journey, from check-in to payment. With self-service registration, payments, and automated invoicing and follow-ups, staff gain more time to focus on what truly matters—patient treatment.
