Oval Medical Centre transforms patient experience and efficiency with Convene Group

Oval Medical Centre is a well regarded private medical clinic that provides a wide range of GP services, Speciality services (e.g. Paediatrics, Gynaecology, Physiotherapy, Psychology, Nutrition, Cardiology, Dermatology)  and Diagnostics.

In a diverse city like London, Oval Medical Centre has become especially trusted by the Spanish and Portuguese speaking communities – given its multi-lingual clinicians and receptionists.

Efficiency and ease of use 

For GPs managing their practice, it’s essential that payment solutions are both easy to use and high quality. Convene’s payment solutions meet key criteria such as professionalism, efficiency, and simplifying administrative tasks. 

Streamlining patient care with Convene Group’s kiosks

¢At Oval Medical Centre, our mission has always been to provide exceptional and accessible care to our diverse community. 

Our front desk staff used to be very busy – constantly juggling paperwork, answering phones, and trying to assist a line of patients—all while navigating different languages and ensuring a smooth start to every visit. At times, it could get very busy.

Then, we introduced Convene Group’s self-service kiosks, and the results have been brilliant so far.

The first thing we noticed was a sense of calm at our front desk. The queues disappeared, and our Front Desk staff could finally dedicate their full attention to patients who needed in-person help. The kiosks are so intuitive and easy to use that patients of all ages, even those who aren’t tech-savvy, have embraced them completely. We’ve seen  a huge increase in efficiency. It’s allowed our team to focus on what truly matters: personalised and premium patient care.

“What we love most, and what has had the biggest impact on our community, is the kiosks’ multilingual support”

Our patient population speaks a variety of languages, and the ability for them to check in using their preferred language has been a game-changer. 

The Spanish and Portuguese services, in particular, have been a huge success. Patients can complete the entire check-in process with ease and confidence. This has not only improved their experience but has also made our clinic feel more welcoming and inclusive for everyone.

Convene Group’s kiosks haven’t just streamlined our operations; they’ve elevated the entire patient experience and empowered our community. We are incredibly proud to partner with a company that understands the real needs of a modern medical center and delivers solutions that truly make a difference.

The Future: A More Patient-Centric and Efficient Clinic

“Convene Group understood our needs perfectly. Their solution has not only addressed our immediate operational challenges but has also positioned us for future growth by creating a more modern and efficient patient journey. 

We’re excited to partner with Convene and to develop new functionality with them, like appointment bookings and reviews  at Oval Medical Centre.”

— Luiz Rissato, Oval Medical Centre