Customer stories

Back at Sundvolden hotel where it all started

It all began in 2018 when the seeds of innovation were sown, and a vision was crafted. Sundvolden Hotel was our first customer to implement our self-service kiosk and now, five years later, we are back where with a new and upgraded check-in solution.

In the heart of Norway, where nature’s beauty meets the warmth of hospitality, Sundvolden Hotel and Convene Hospitality have embarked on a new adventure.

It all began in 2018 when the seeds of innovation were sown, and a vision was crafted. Sundvolden was our first-ever customer to implement our self-service kiosk. And now, five years later, we find ourselves back where it all started, with a new and upgraded check-in solution.

A vision unveiled

Cecilie Laeskogen, CEO at Sundvolden Hotel, explains:

“Our vision is to be ‘Loved by our guests and admired by our competitors.’ We continuously work to enhance the guest experience and create delighted guests, and we see increased use of self-check-in/check-out as a part of this.”

The historical business- and conference hotel had a passion for setting new standards in guest satisfaction, and Convene Hospitality helped them turn that into reality.

Years of dedication, valuable discussions, brainstorming, and a shared commitment to excellence led to the development of the market-leading self-check-in solution.

New and upgraded solution

At Convene, we never accept the status quo, and neither does Sundvolden. We believe there are always better ways to host and serve and will never stop improving our hospitality solutions.

Today, Sundvolden Hotel has four self-check-in kiosks with the newly launched Convene Payments, a testament to their dedication to staying ahead of the curve. But it’s more than just technology; it’s about returning to the place where it all began, where our first ever kiosk was installed, and where the seeds of our business adventure were planted.

“Now we have excellent self-check-in options both in the reception and in the lobby of our largest meeting room, Sundvolden Hall,” Cecilie passionately says.

The art of innovation through collaboration

The journey of Sundvolden Hotel and Convene Hospitality has been nothing short of inspiring. It’s a story of dreams turned into reality, of innovation that knows no bounds, and of a wonderful collaboration that has stood the test of time.

As a general manager, you know that great success stories are not just about business; they’re about the people, the dreams, and the shared experiences that shape them. By involving our clients throughout the process and asking for first-hand experience and input, we have successfully developed a check-in solution that fits the future of hospitality.

In 2018, a vision was born. In 2023, it has flourished into something truly valuable. Our collaboration with Sundvolden Hotel reminds us that our journey is just as important as the destination.

Are you curious about what our check-in solutions can do for your hotel and guest satisfaction? Get in touch for a demo of our kiosks