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Last updated 23.01.25
Convene Mobility delivers self-service technology, providing high-quality hardware and services for various industries. At Convene Mobility, we take privacy seriously, and it is important for you to know what information we collect and how we safeguard your privacy.
Personal information is information that can identify you as an individual, such as an email address, street address, phone number, or a combination of these that can be used to determine the person behind the data.
All processing of personal data is governed by the Personal Data Act and the EU’s General Data Protection Regulation (GDPR), which includes collection, registration, disclosure, compilation, storage, and disclosure, or a combination of these.
To deliver good products and services, we rely on collecting various types of information, including personal information. We process personal information for the purpose of fulfilling agreements entered into with you as a customer and in connection with customer administration.
The personal information is collected from various sources, such as when you as a customer sign an agreement with us, contact us, or consent to receive emails and use our website. To ensure safe and proper case handling, we collect the following information:
Below, we have outlined cases and places where information and data are collected, and their purpose.
Customer survey
After you have been in contact with our support department, we may send out a short survey asking about your experience with customer service. The purpose is to improve ourselves so that we can provide you as a customer with even better service and deliver better products and services. If you do not want to share this type of information with us, you can choose not to respond to the survey we send you.
Websites
When you use our website, we collect information such as which browser and device you are using, your IP address, and your location. This information cannot identify you as a user since the data is used at an aggregated level.
If you, as a customer, open a website with a link that you have received from us, we will be able to see if you have visited the website. This connection to you as a person only occurs if you have consented to the use of Analytical cookies, see more about this below.
When you sign up to receive newsletters, you consent to us keeping you updated on our products and services, sharing news, and inviting you to relevant events. In order for us to improve the content of our communication, we gather information on how you respond to the email, such as whether the email is opened, and which links are clicked. You can unsubscribe at any time by clicking on the “Unsubscribe” link in the email you receive.
We primarily process personal information in connection with customer administration and the execution of the agreements we have entered into with you as a customer.
When you enter a customer agreement with Convene, we collect information about your company, contact and billing information so that our cooperation can function as smoothly as possible.
Furthermore, we use the information to provide you with relevant information about our services, newsletters, and other relevant marketing. We also aim to tailor and improve our services, and therefore need information to contact you as a customer. Information is also used to prepare internal reports and customer surveys.
To process your case(s), selected employees at our company will have access to your personal information when necessary. In such cases, access will only be granted as needed and for the purposes described. All our employees are bound by confidentiality.Â
Convene Mobility is part of Convene Group. Information will be processed at the group level, such as common functions related to marketing, sales, IT and finance. All Convene employees are bound by confidentiality.
As a main rule, we will not share, sell, transfer, or otherwise disclose personal information to external third parties. We are permitted to share information with our partners or subcontractors. This typically includes various system suppliers for case processing, storage, communication, and marketing. In such cases, sharing will be in accordance with concluded data processing agreements, and the recipient may not use the information for purposes other than those agreed upon.
We protect your personal information in accordance with the UK GDPR and Data Protection Act 2018, and in accordance with the EU’s privacy directive. This means that personal information processed by us is secured based on provisions on confidentiality, integrity, and availability. Â
Information that is no longer necessary to fulfill the purposes described above will be deleted. Some types of data we will process for statistical purposes, but only after the information has been pseudonymized or anonymized.
Right to access and rectify information
You have the right at any time to request access to the personal information we have recorded about you, as well as to know the content and where we have obtained your personal information from. If the personal information is inaccurate, incomplete, or irrelevant, you have the right to ask us to correct or delete the personal information we hold. We encourage you to let us know if any of your personal information is incorrect.
How can you change or complain about the use of your personal information?
You have the right to object if you believe we do not have the right to process your personal information. In such cases, we can only continue processing if we can justify reasons that outweigh your interests, rights, and freedoms. We can always process your personal information if this is required to determine, exercise, or defend legal claims.
If you are dissatisfied with the response or believe we are processing your personal information unfairly or unlawfully, you can complain to the Information Commisioner’s Office (ICO). You can find information about ICO and their complaint procedure here. For Sweden you can contact Swedish Authority for Privacy Protections (IMY). You can find information here.Â
If you have any questions or comments regarding the privacy statement, we ask you to contact us at privacy@convenegroup.com.
For other inquiries, please contact us via our contact form or call +46 035190200.